Stakeholder engagement

Sustainability Report 2017

Stakeholder engagement

Building a strong relationship with our stakeholders helps us understand how and where we can contribute value to society, through our business and the way we do business. We engage at all levels, from production employees to senior management. 

We consider several aspects when choosing whom to engage with and how. Some of these are:

  • Shared values
  • Similar impact goals and mutual benefits
  • Network and advocacy opportunities
  • Complementary skills and expertise
  • Opportunities for collective action, sharing/learning best practice and raising awareness of material topics
Stakeholder GroupEngagement methodsTopics
CustomersConsumer survey, websites, product websites, e-learning (Grundfos for installers), online tool for wholesalers - MyGrundfos), social media, direct contact through sales, customer meetings, industry trade group meetings, awards (Customer Satisfaction Survey)
All issues related to products and solutions including innovation, ethical business conduct, pricing, manufacuring processes and impact
EmployeesEMS (Employee Motivation Survey), Intranet, town hall meetings, training & learning warehouse, whistleblower system, safety week, Water2LifeEthical business conduct, business performance, sustainable innovation and production, Environmental, Health & Safety (EHS), human rights, diversity and inclusion
SuppliersDirect purchase, supplier awards, Supplier Code of Conduct awareness, meetings, audits, trainings, conferencesImpact of SDGs, human rights, ethical business conduct
Global and local partnersFor Memorandum of Understanding (MoU) partners, we have key account managers who hold regular meetings with them every yearProvision of water and social impact
Local communitiesDirect local engagement, employee volunteers, collaborative partnerships, sponsorshipsImpact of SDGs, ethical business conduct, human rights, environmental issues, volunteering
NGOsGovernmental affairs liaisons, direct engagement, meetings, advocacy, dialogueImpact of SDGs,  ethical business conduct, human rights, environmental and water related issues
Development banks andadvocacy organisationsDirect engagement, meetings, advocacy,dialogueImpact of SDGs, finance, policypositions
Government & policy makersGovernmental affairs liaisons, direct engagement, meetings, advocacy, dialogueEthical business conduct, legal compliance, research and development, policy positions, SDGs

We reached out across our organisation and asked who we work with, why and how. The table below summarizes the importance to our stakeholders when it comes to our four material areas:

 

Material issue
StakeholderImportance to stakeholdersImportance to Grundfos
Green at heart
  • Customers
  • Employees
  • Development banks & advocacy organisations
  • Governments & policy-makers
  • Local communities
  • NGOs
Focus on quality, product and system efficiency gains and life-cycle costs to stay competitive. Leverage new technology to the benefit of our customers and the environment through innovative pump solutions, services and water technologies.
Passionate about water
  • Customers
  • Employees
  • Development banks & advocacy organisations
  • Governments & policy-makers
  • NGOs
Increased focus on water quality, accessibility, water as a service and effects of climate change. Help meet global water challenges through technology and by utilising new business models to introduce sustainable solutions that strengthen our position in the market.
Responsible
  • Employees
  • Development banks & advocacy organisations
  • Governments & policy-makers
  • Local communities
  • NGOs
Increased focus on diversity and an inclusive, equal and safe working environment. Attract the best global talent to stay competitive, whilst making a positive difference to wider society by including marginalised groups.Ethics and integrity
Ethics and integrity
  • Customers
  • Employees
  • Development banks & advocacy    organisations
  • Governments & policy-makers
  • Local communities
  • NGOs
  • Suppliers
Increasing legislation and focus on “social contract” issues and business ethics.Maintain high ethical standards in our business, throughout the value chain, because it is the right thing to do.